At Bolt Fitness Supply, we are committed to your satisfaction! Therefore, we offer a 7-day money-back guarantee on all of our equipment if you are unsatisfied for any reason. Simply return the product to our warehouse, in its original packaging, and condition for a FULL refund. However, we reserve the right to a 20% restocking fee on the condition of the equipment. Also, please note that you will be responsible for any shipping or freight charges associated with the return as well as any assembly labor charges you may have elected to purchase.
To return a product, please contact us at 832-767-1363 or email us at firstname.lastname@example.org. Please have your order confirmation email and/or your invoice number ready as a means to provide us with your Proof of Purchase. All returns must be approved prior to shipping the items back. Please return the items in their original packaging, in new condition, and on a pallet to avoid a 20% restocking charge that will be deducted from the remaining balance to be credited for the return. Please note that wear and tear from use may prevent your item from qualifying for a refund. Returned items will be evaluated to ensure new conditions before the final refund is processed. If an order is refused, the package is returned, or additional fees are incurred due to incorrect shipping information, improper packaging, or failure to follow the shipper's protocols, the customer will be responsible for all shipping and handling costs incurred, in both directions. Bolt Fitness Supply cannot accept return or refund requests after 30 days of the delivery date.
If you receive a defective product or see a quality issue in the first 7 days post-purchase, Bolt Fitness will refund the original purchase price and pay for return shipping:
1. Any quality issues with your item should be reported within 7 days of delivery.
2. Customers will be asked to provide photographs that provide a clear image of the quality issue in question.
3. Please be advised that defective products and photos providing proof must not be altered or modified in any way.
We guarantee that items purchased online at Bolt Fitness Supply are free from defects in material and workmanship for a period of 1 year from the date of sale. We will repair, replace parts, or when appropriate issue a partial refund or exchange an item. The course of action that is pursued will be determined by Bolt Fitness Supply's customer service team.
1. If a repair is authorized it must be returned to us (freight prepaid, with proof of your purchase) during the 12-month period after the date of your original purchase of the product.
2. Items damaged from abuse, misuse, or overloading are not covered under our warranty.
3. To file a warranty claim please write us at Ask@BoltFitnessSupply.com