Shipping Policy

Shipping is limited to the 48 contiguous United States.  We do not ship internationally including Mexico or Canada. Once your order is received and processed, in-stock items are normally shipped within 3-5 business days, but these time can vary depending on many circumstances that are out of our control.  Bolt Fitness Supply, LLC utilizes a network of freight carriers, different freight methods including ground, ground with freight, and LTL , and shipping all products together or separately to find the most cost-effective method to reduce shipping costs and maintain our competitive pricing.  However, this may mean that the packages may arrive during different time periods.

Shortly after your order ships, you will receive an email confirming the details of your shipment including the freight carrier's information and your tracking number or numbers. Please note that some shipping carriers require 24-48 hours to update their tracking system once a package has been picked up, therefore, your tracking number may initially not show any information for your shipment for 1 or 2 days.  Please note that delivery times vary due to many factors including weather, distance, accessibility, time of year, and rural vs urban settings.  Shipping times are only estimated and not guaranteed. Bolt Fitness Supply, LLC will not be responsible for any shipments that are stolen after a delivery is completed. 

Please note that our freight and shipping carriers deliver your equipment right to your driveway or the front of your residence.  It is your responsibility to get your equipment into your home or facility.  The drivers and or representatives from the carriers cannot assemble or help you bring the product into your home. Your shipment is carefully assembled and leaves our dock in perfect condition. Upon arrival, please inspect for damage to your shipment or for any missing items before signing. Bolt Fitness Supply, LLC is not responsible for any damage that was caused by the shipping company. 

Every shipment, including the packing materials, are carefully inspected prior to shipping. Please DO NOT accept any shipment that is damaged by the shipping company.  If you accept a package that is damaged, you invalidate our ability to file a claim on your behalf.  Therefore, the customer would be responsible for filing such claims for any damaged, missing, or incomplete equipment or parts.  Further, you assume the risk of product damage, incomplete parts, or compromised functionality and any costs associated with shipping replacement parts or mitigating said damage.   Bolt Fitness Supply, LLC will not be held responsible for any damages, shipping costs, parts, or any other liabilities as a result of a customer accepting damaged or incomplete packages. 

Please note if an order is refused, the package is returned, or additional fees are incurred due to incorrect shipping information, the customer will be responsible for any additional shipping and handling costs incurred. 

Once you receive your shipment, you have 7 days to identify and report any quality defects to Bolt Fitness Supply, LLC at  ask@botlfitnesssupply.com or 832-767-1363. Customers will be asked to send photographs and videos detailing the specific issues that were encountered.  Please refrain from altering or modifying these pictures in any way.