Shipping Policy

BOLT SHIPPING POLICY

Customers are invited to maintain an open dialogue with BOLT throughout the shipping

process. If you have any questions or concerns, our customer service representatives

are standing by to make the shipping experience as easy and straightforward as

possible. Please call us at (+1) 832-767-1363 or email us at

ask@boltfitnesssupply.com, so we can walk you through each step along the way.

Shipping Information:

Shipping is limited to the 48 contiguous United States; this excludes Alaska and Hawaii.

However, we have plans to expand our shipping services to Canada in the near future.

Order Processing and Shipment:

Once an order is placed, our team immediately begins processing. This could mean

picking and pulling your order, assembling your rack or machine, and/or building custom

crates and pallets. Once this process has begun, we can no longer cancel the order.

Quality Control:

All orders undergo strict quality-control screening by which products are subjected to a

10-point check system. Our quality control inspectors check for proper function, look for

damages—structural and superficial—and ensure no parts are missing.

Shipment Confirmation:

After your order is processed, you will receive an email confirmation that includes all

pertinent delivery details as well as the identity of your freight carrier and tracking

numbers. We employ various freight carriers to keep your shipping costs low. Please

note that, depending on the carrier, tracking information may take 8-48 hours to update.

This means that orders may have shipped before the customer receives a tracking

number.

Delivery and Inspection:

Unless alternate arrangements have been made, third-party carriers will deliver your freight

order curbside. Please note that some carriers use semi-trucks as long as 72 feet.

Please contact us immediately if your property cannot accommodate large vehicles or

to correct delivery information. Additional fees incurred due to incomplete shipping

information, like an incorrect address, will be the responsibility of the customer. Upon

receipt, thoroughly inspect the condition of your product(s) for damages or missing

items. Do not sign for damaged goods. BOLT Fitness Supply is not responsible for

damages caused by a third-party carrier.

Freight Detention Fees:

Please be aware that freight detention fees may apply if the unloading process at your

destination exceeds the allotted time provided by the carrier.

Detention fees are charges imposed by carriers for delays in unloading goods beyond

the agreed-upon timeframe and are intended to cover the operational costs of

unexpected waiting periods. Any detention fees accrued during the unloading of BOLT

Fitness Supply equipment will be the responsibility of the customer. Please note that

BOLT does not, in any way, shape, or form, proit from the freight detention fees which go

directly to the carrier. We recommend coordinating your delivery with the carrier to avoid

additional charges

Customer Acceptance and Responsibilities:

It is the customer's responsibility to file claims for damaged, missing, or incomplete

items. Customers are not responsible for damages, shipping costs, or other liabilities if,

on receipt of a damaged shipment, the defects are documented on a bill of lading and

the delivery is rejected. Otherwise, the customer will be responsible for all associated

costs including return shipping.

Quality Defect Reporting:

Please contact Bolt Fitness Supply at ask@boltfitnesssupply.com or 832-767-1363 and

provide photographs and videos detailing specific issues. Customers are asked to

please not alter documentary evidence like images, videos, and bills of lading.

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